The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
You may purchase merchandise from our Web site by using any one of the payment options listed in (link to Payment Options) or we will be happy to process your order quickly over the phone, or to answer any questions you have. PJ's Firehouse Foods, Inc. reserves the right to change its payment procedures at any time without prior notice to you.
All notices from PJ's Firehouse Foods, Inc. to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to PJ's Firehouse Foods, Inc. shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
PJ's Firehouse Foods, Inc.,9310 53rd Street, Riverside, CA 92509
Delivery shall be deemed to have been made by You to PJ's Firehouse Foods, Inc. within five (5) after the date sent.
All content appearing on this Web site is the property of:
PJ's Firehouse Foods, Inc.
Copyright © 2015 PJ's Firehouse Foods, Inc. All rights reserved.
As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 PJ's Firehouse Foods, Inc. All rights reserved.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. PJ's Firehouse Foods, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if PJ's Firehouse Foods, Inc. believes that customer conduct violates applicable law or is harmful to the interests of PJ's Firehouse Foods, Inc. and its subsidiaries.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by PJ's Firehouse Foods, Inc.. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of PJ's Firehouse Foods, Inc. or any third party, except as expressly granted herein.
- Use Of Site
TERMS OF SERVICE
This Terms of Service ("TOS") is a legally binding agreement made by and between PJ's Firehouse Foods, Inc. ("we" or "us") and you, personally and, if applicable, on behalf of the entity for whom you are using this web site (collectively, "you"). This TOS governs your use of the pjsfirehousefoods.com web site ("Web Site") and the services we offer on the Web Site ("Services"). BY ACCESSING OR USING ANY PART OF THE WEB SITE, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS TOS. IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT ACCESS OR USE THE WEB SITE. INTERNET TECHNOLOGY AND THE APPLICABLE LAWS, RULES, AND REGULATIONS CHANGE FREQUENTLY. ACCORDINGLY, WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS TOS AT ANY TIME. YOUR CONTINUED USE OF THE WEB SITE CONSTITUTES ASSENT TO ANY NEW OR MODIFIED PROVISION OF THIS TOS THAT MAY BE POSTED ON THE WEB SITE.
Using the Website
Eligibility: Except as expressly provided below, Services may only be used by, and Membership is limited to, individuals who can form legally binding contracts under applicable law. Without limitation, minors are prohibited from becoming Members and, except as specifically provided below, using fee-based Services. Membership is defined by engaging in a purchase agreement with PJ's Firehouse Foods, Inc. wherein you, the consumer purchase one of the products found on the Web Site.
Compliance: You must comply with all of the terms and conditions of this TOS, the policies referred to below, and all applicable laws, regulations and rules when you use the Web Site.
License and Restrictions: Subject to the terms and conditions of this TOS, you are hereby granted a limited, non-exclusive right to use the content and materials on the Web Site in the normal course of your use of the Web Site. You may not use any third party intellectual property without the express written permission of the applicable third party, except as permitted by law. The Website will retain ownership of its intellectual property rights and you may not obtain any rights therein by virtue of this TOS or otherwise, except as expressly set forth in this TOS. You will have no right to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit or sublicense from materials or content available on the Web Site, except as expressly set forth in this TOS. You may not attempt to reverse engineer any of the technology used to provide the Services.
Prohibited Conduct: In your use of the Web Site and the Services, you may not: (a) infringe any patent, trademark, trade secret, copyright, right of publicity or other right of any party; (b) defame, abuse, harass, stalk any individual, or disrupt or interfere with the security or use of the Services, the Web Site or any web sites linked to the Web Site; (c) interfere with or damage the Web Site or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial of service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; (d) attempt to use another user's account, impersonate another person or entity, misrepresent your affiliation with a person or entity, including (without limitation) the Website or create or use a false identity; (e) attempt to obtain unauthorized access to the Web Site or portions of the Web Site that are restricted from general access; (f) engage, directly or indirectly, in transmission of "spam," chain letters, junk mail or any other type of unsolicited solicitation; (vii) collect, manually or through an automatic process, information about other users without their express consent or other information relating to the Web Site or the Services; (g) use any meta tags or any other "hidden text" utilizing the PJ’s Firehouse Foods, Inc. name, trademarks, or product names; (h) advertise, offer to sell, or sell any goods or services, except as expressly permitted by the Website; (x) engage in any activity that interferes with any third party's ability to use or enjoy the Web Site or Services; or (i) assist any third party in engaging in any activity prohibited by this TOS.
Other Users: If you become aware of any conduct that violates this TOS, We encourage you to contact our Customer Service via email at firstname.lastname@example.org or phone at (951) 266-6292 - toll free (877) 209-5545. We reserve the right, but will have no obligation, to respond to such communications.
License: By posting, storing, or transmitting any content on or to the Website, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and sublicense such content in any form, in all media now known or hereinafter created, anywhere in the world. You hereby irrevocably waive any claims based on moral rights or similar theories, if any.
Objectionable Content: We do not have the ability to control the nature of the user-generated content offered through the Web Site. You are solely responsible for your interactions with other users of the Web Site and any content that you post. We will not be liable for any damage or harm resulting from any content or your interactions with other users of the Web Site. We reserve the right, but have no obligation, to monitor interactions between you and other users of the Web Site and take any other action to restrict access to or the availability of any material that we or another user of the Web Site may consider to be obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable (including, without limitation, because it violates this TOS).
Accuracy of Information: We attempt to ensure that the information on the Web Site is complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: (a) revoke any offer stated on the Web Site; (b) correct any errors, inaccuracies or omissions; and (c) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Web Site.
Fraud: We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
Intellectual Property Rights
Copyright: All materials on the Web Site, including without limitation, the logos, design, text, graphics, other files, and the selection and arrangement thereof are either owned by us or are the property of our suppliers or licensors or other companies. You may not use such materials without permission.
Trademarks: PJ's Firehouse Foods, Inc. is a trade name we own. The related design marks, and other trademarks on the Web Site are owned by us. Page headers, custom graphics, button icons and scripts are trademarks or trade dress we own. You may not use any of these trademarks, trade dress, or trade names without our express written permission.
Third Party Websites: www.pjsfirehousefoods.com may contain links to other websites on the Internet that are owned and operated by third parties. We do not control the information, products or services available on these third party websites. The inclusion of any link does not imply our endorsement of the applicable website or any association with the website's operators. Because we have no control over such websites and resources, you agree that we are not responsible or liable for the availability or the operation of such external websites, for any material located on or available from any such websites or for the protection of your data privacy by third parties. Any dealings with, or participation in promotions offered by, advertisers on the Website, including the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the applicable advertiser or other third party. You further agree that we shall not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or reliance on any such material available on or through any such site or any such dealings or promotions.
Linking and Framing: You may not deep link to portions of the Web Site, or frame, inline link, or similarly display any of our property, including, without limitation, the Web Site. You may not use any of our logos or other trademarks as part of a link without express written permission.
Comments: All comments, feedback, suggestions, ideas, and other submissions that you disclose, submit or offer to us in connection with your use of the Web Site will become our exclusive property. Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide right, title and interest in all patent, copyright, trademark, and all other intellectual property and other rights whatsoever in and to the Comments and a waiver of any claim based on moral rights, unfair competition, breach of implied contract, breach of confidentiality, and any other legal theory. You will, at our cost, execute any documents to affect, record, or perfect such assignment. Thus, we will own exclusively all such right, title and interest and shall not be limited in any way in the use, commercial or otherwise, of any Comments. You should not submit any Comments to us if you do not wish to assign such rights to us. We are and will be under no obligation: (a) to maintain any Comments in confidence; (b) to pay to you or any third party any compensation for any Comments; or (c) to respond to any Comments. You are and shall remain solely responsible for the content of any Comments you make.
Indemnification: You agree to defend, indemnify and hold the Web Site, and its subsidiaries, affiliates, and their directors, officers, agents, members, shareholders, co-branders or other partners, employees, and Ad Partners harmless from any liabilities, losses, actions, damages, claims or demands, including reasonable attorneys' fees, costs and expenses, made by any third party directly or indirectly relating to or arising out of (a) content you provide to the Web Site or otherwise transmit or obtain through the Service, (b) your use of the Service, (c) your connection to the Service, (d) your violation of this Agreement, (e) your violation of any rights of another or (f) your failure to perform your obligations hereunder. If you are obligated to provide indemnification pursuant to this provision, we may, in our sole and absolute discretion, control the disposition of any Claim at your sole cost and expense. Without limitation of the foregoing, you may not settle, compromise, or in any other manner dispose of any Claim without our consent.
Disclaimers, Exclusions and Limitations
Disclaimer of Warranties: WE PROVIDE THE WEB SITE, THE PRODUCTS, AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DO NOT REPRESENT OR WARRANT THAT THE PRODUCTS, THE WEB SITE, THE SERVICES, ITS USE, ANY INFORMATION ON IT: (a) WILL BE UNINTERRUPTED OR SECURE, (b) WILL BE FREE OF DEFECTS, INACCURACIES OR ERRORS, (c) WILL MEET YOUR REQUIREMENTS, OR (d) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE YOU USE. WE MAKE NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THIS TOS, AND HEREBY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE.
Potential Disruption of Service
Access to the Website may from time to time be unavailable, delayed, limited or slowed due to, among other things: Hardware failure, including among other things failures of computers (including your own computer), servers, networks, telecommunication lines and connections, and other electronic and mechanical equipment; Software failure, including among other things, bugs, errors, viruses, configuration problems, incompatibility of systems, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content; Overload of system capacities; Damage caused by severe weather, earthquakes, wars, insurrection, riots, civil commotion, act of God, accident, fire, water damage, explosion, mechanical breakdown or natural disasters; Interruption (whether partial or total) of power supplies or other utility of service strike or other stoppage (whether partial or total) of labor; Governmental or regulatory restrictions, exchange rulings, court or tribunal orders or other human intervention; and/or any other cause (whether similar or dissimilar to any of the foregoing) whatsoever beyond the control of PJ’s Firehouse Foods, Inc.
Merchantability and non-Infringement
Disclaimer of Forward-Looking Statements: THIS WEB SITE MAY CONTAIN FORWARD-LOOKING STATEMENTS THAT REFLECT OUR CURRENT EXPECTATION REGARDING FUTURE EVENTS AND BUSINESS DEVELOPMENT. THE FORWARD-LOOKING STATEMENTS INVOLVE RISKS AND UNCERTAINTIES. ACTUAL DEVELOPMENTS OR RESULTS COULD DIFFER MATERIALLY FROM THOSE PROJECTED AND DEPEND ON A NUMBER OF FACTORS, SOME OF WHICH ARE OUTSIDE OUR CONTROL.
Products: ALL PRODUCTS ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES PROVIDED IN THE PRODUCT PACKAGING. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE CLAIMS THAT ARE DUE TO PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION.
Exclusion of Damages: WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES RELATING TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) ARISING OUT OF, RELATING TO OR CONNECTED WITH THE USE OF THE WEB SITE OR PRODUCTS, REGARDLESS OF THE CAUSE OF ACTION ON WHICH THEY ARE BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.
Limitation of Liability: IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING FROM, RELATING TO, OR IN CONNECTION WITH THIS TOS (INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO THE WEB SITE, OR THE PRODUCTS) EXCEED THE GREATER OF $100 OR THE AMOUNT THAT YOU PAID FOR THE PRODUCTS.
Force Majeure: You acknowledge and understand that if the Web Site is unable to provide the Products as a result of a force majeure event the Website will not be in breach of any of its obligations towards You under these Terms of Service. A force majeure event means any event beyond the control of the Website. THE WEBSITE SHALL NOT HAVE ANY LIABILITY TO YOU WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR FAILING TO PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT TO THE EXTENT THAT SUCH FAILURE IS AS A RESULT OF A FORCE MAJEURE EVENT.
Export Restriction: We control the Web Site from our offices within the United States of America. We make no representation that the Web Site or its content (including, without limitation, any products or services available on or through the Web Site) are appropriate or available for use in other locations. Users who access the Web Site from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, if applicable. Further, the United States export control laws prohibit the export of certain technical data and software to certain territories. No content from the Web Site may be downloaded in violation of United States law.
Arbitration: All disputes arising out of or relating to this TOS (including its formation, performance or alleged breach) or your use of the Web Site will be exclusively resolved under confidential binding arbitration held in California before and in accordance with the Rules of the American Arbitration Association. The arbitrator's award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this TOS will be joined to an arbitration involving any other party subject to this TOS, whether through class arbitration proceedings or otherwise. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in state or federal court located in California to enforce this TOS or prevent an infringement of a third party's rights. In the event equitable relief is sought, each party hereby irrevocably submits to the personal jurisdiction of such court.
Waiver of Class Action Rights: BY ENTERING INTO THIS TOS, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTED WITH THIS TOS MUST BE ASSERTED INDIVIDUALLY.
Limitation of Actions: You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the Web Site, must be filed within one calendar year after such claim or cause of action arises, or forever be barred.
Termination: We will have the right to terminate your access to the Web Site if we reasonably believe you have breached any of the terms and conditions of this TOS. Following termination, you will not be permitted to use the Web Site and we may, in our discretion, cancel any outstanding Product Orders. If your access to the Web Site is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access to the Web Site, including, but not limited to, technological barriers, IP mapping, and direct contact with your Internet Service Provider. This TOS will survive indefinitely unless and until we choose to terminate it, regardless of whether any account you open is terminated by you or us or if you have the right to access or use the Web Site.
Integration: This TOS contains the entire understanding between you and us regarding the use of the Web Site, and supersedes all prior and contemporaneous agreements and understandings between you and us relating thereto.
Additional Terms: This TOS will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the State of California without regard for conflict of law principles. This TOS and all of your rights and obligations under them may not be assignable or transferable by you without our prior written consent. No failure or delay by a party in exercising any right, power or privilege under this TOS will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege under this TOS. You are an independent contractor, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by this TOS. The invalidity or unenforceability of any provision of this TOS will not affect the validity or enforceability of any other provision of this TOS, all of which will remain in full force and effect.
This notice provides highlights of the full PJ's Firehouse Foods, Inc., Privacy Statement.
This notice and the full privacy statement apply to the PJ's Firehouse Foods, Inc., Web site and services that display or link to this notice. If you are concerned about providing any personal information over the internet, please contact us via e-mail at email@example.com.
Privacy Statement - Intro/Scope: who we are and what we do
• PJ's Firehouse Foods, Inc. is a Veteran owned and operated company that sells “Made in the USA” valued-based high quality gourmet food products.
Uses of Information
• We need to collect certain personal information from our visitors primarily to process and fulfill online orders for the products and services we offer.
• We may use the personal data for systems administration and troubleshooting purposes,
• We gather data in order to better understand our users’ interests and needs and provide them with relevant offers.
• We will retain your data as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• From time to time, we post customer testimonials on our website, which may contain personally identifiable information such as the customer’s name. We obtain customer’s consent prior to posting these testimonials.
• Automatically-collected data such as IP address, browser type, and ISP, is used to analyze trends, administer the site, and track users’ movement around the site. This data is not linked to personally identifiable information.
Personally identifiable information
When you make a purchase on our Web Site, we ask you to provide the following information to us in order to complete your purchase:
● E-mail address
● Billing and shipping address
● Telephone number
● Type of credit card you are using
● Credit card number and expiration date, or other form of payment
Our website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. You can click on our SSL logo on the footer of our online store web pages to verify at any time.
What information does PJ's Firehouse Foods, Inc. collect and how do we collect it?
• We collect personal data from our users through activity on our Site and through the initial registration process for order processing to create a customer profile in order to provide customers with relevant offers.
• We may, from time to time, ask users to answer optional questions about products and services.
• Through the use of “cookies” and “pixel tags” we collect personal data on, among other things, Demographics, such as age, gender; Technical information, such as IP address; Reference information, such as name and telephone number.
• We collect “automatically-collected data,” which includes IP addresses, browser type and clickstream data. This information is used to analyze trends, administer the site, and track users’ movement around the site.
Who does PJ's Firehouse Foods, Inc. share this information with?
• We may share user information with third parties such as credit card processors, e-mail service providers and select marketing partners, to provide order fulfillment, email delivery services and to insure that individuals on the unsubscribe list do not receive electronic commercial mail messages containing PJ's Firehouse Foods, Inc. advertisements. Your personally identifiable information will be shared with these parties as necessary to provide these services in a safe and secure encrypted manner.
• We will disclose information we maintain when required to do so by law.
This Policy describes the information collection, use, and dissemination practices of PJ's Firehouse Foods, Inc., its parent, subsidiaries and registered d/b/a companies and all related websites owned or registered to PJ's Firehouse Foods, Inc.. It governs PJ's Firehouse Foods, Inc.’s right to collect, use, store and disclose information provided by You on its (a) this Website, (b) PJ's Firehouse Foods, Inc.’s other Websites, (c) on various Third Party websites, and (d) PJ's Firehouse Foods, Inc.'s other information collection and distribution practices, including the acquisition of your information from and to Third Parties. PJ's Firehouse Foods, Inc. is not responsible for the information collection or privacy practices of third party websites or applications which PJ's Firehouse Foods, Inc. does not own or control.
By providing us with Personal Information about yourself on our Website or in the course of using our services, you consent to the transfer of your Personal Information, and any other data we acquire about you from third-party service providers for commercial use.
Information Collection, Use, and Dissemination Practices
Collection of Information
User Direct Information: Each time you provide or transmit information via the Website, PJ's Firehouse Foods, Inc. may obtain and collect personal information about you, including, but not limited to, your name, email address, mailing address, credit card information, bank account information and telephone or cell phone number (collectively referred to as "Personal Information").
Survey Information: PJ's Firehouse Foods, Inc. may collect Personal Information from you when you voluntarily complete a PJ's Firehouse Foods, Inc. survey, order form, or a registration page online by either using the internet or offline by providing this information through the mail, in person or using a telephone. This information may be collected by surveys, order forms, or registration pages operated by third parties. This method of collection is collectively known as a “Survey.” In such Surveys, PJ's Firehouse Foods, Inc. or a third party may ask you to provide Personal Information including your name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, education and marital status, occupation, social security number, employment information, personal and online interests, and such other information as may be requested from time to time. PJ's Firehouse Foods, Inc. may also collect such information concerning you from another source and uses that information in combination with information provided from the Website or Surveys. Completing the Surveys is completely voluntary, and you are under no obligation to provide Survey Information to PJ's Firehouse Foods, Inc. or a third party.
Third Party Information: PJ's Firehouse Foods, Inc. may collect Personal Information from you when you provide information to a third party and PJ's Firehouse Foods, Inc. subsequently acquires or uses the information provided by the third party. Such information may include, but is not limited to, your name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, education and marital status, occupation, industry of employment, personal and online interests, and such other information you may have provided to the third party. When acquiring this information, PJ's Firehouse Foods, Inc. seeks assurances from the third party that you agreed to provide and have such information acquired by PJ's Firehouse Foods, Inc.. If you did not give express permission, or you would like to remove your permission, you may suppress all of your information by sending notification to us at firstname.lastname@example.org.
Other Methods of Collecting Personal Information: Other occasions when PJ's Firehouse Foods, Inc. obtains information from you include: (1) when you claim a prize or seek to redeem an offer by PJ's Firehouse Foods, Inc.; (2) when you request assistance through PJ's Firehouse Foods, Inc.'s customer service department; and (3) when you voluntarily subscribe to a PJ's Firehouse Foods, Inc. service or newsletter.
Cookies and Other Info Collected Using Technology: PJ's Firehouse Foods, Inc. currently uses cookie and technology to associate certain Internet-related information about you with information about you in its database. Additionally, PJ's Firehouse Foods, Inc. may use other new and evolving sources of information in the future.
Data Analysis: Data Analysis technology may be employed from time to time if used by a Client of PJ's Firehouse Foods, Inc.
New Technology: The use of technology on the Internet, including cookies and web beacons, is rapidly developing. As a result, PJ's Firehouse Foods, Inc. strongly encourages individuals to revisit this policy for any updates regarding its use of new technology.
No Information Collected from Children: PJ's Firehouse Foods, Inc. will never knowingly collect any Personal Information about children. If PJ's Firehouse Foods, Inc. obtains actual knowledge that it has collected Personal Information about a child, that information will be immediately deleted from its database. Because it does not collect such information, PJ's Firehouse Foods, Inc. has no such information to use or to disclose to third parties.
Credit Card Information and Bank Account Information: PJ's Firehouse Foods, Inc. may, in certain instances, collect credit card numbers, bank account information and related information when an individual places an order on PJ's Firehouse Foods, Inc.’s Website. When the credit card or bank account information is submitted to PJ's Firehouse Foods, Inc., such information is encrypted and is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. You can click on our SSL logo on the footer of our online store web pages to verify at any time.
PJ's Firehouse Foods, Inc. will use the credit card information or bank account information for purposes of processing and completing the transaction you requested on the Website, and the credit card information or bank account information will be disclosed to third parties only as necessary to complete the requested purchase transaction.
Use of Personal information
General Use: The following paragraphs describe how PJ's Firehouse Foods, Inc. currently uses Personal Information, but PJ's Firehouse Foods, Inc. may change or broaden its use at any time. As noted below, PJ's Firehouse Foods, Inc. may update this policy from time to time. PJ's Firehouse Foods, Inc. may use Personal Information to provide promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, mobile marketing, online banner advertising, and package stuffers, among other possible uses.
Email and Unsubscribe Policy: PJ's Firehouse Foods, Inc. uses Personal Information to provide promotional offers by email to individuals. PJ's Firehouse Foods, Inc. may maintain separate email lists for different purposes. If email recipients wish to end their email subscription from a particular list, they need to follow the instructions at the end of each email message to unsubscribe from the particular list. To unsubscribe from all PJ's Firehouse Foods, Inc.'s email lists, a person must send an email to email@example.com. PJ's Firehouse Foods, Inc.'s unsubscribe process impacts only the future delivery of electronic mailings disseminated by PJ's Firehouse Foods, Inc. on its own behalf.
Solicited Email: PJ's Firehouse Foods, Inc. only sends email to individuals who have agreed on the Website to receive email from Company. As such, PJ's Firehouse Foods, Inc. does not send unsolicited email messages. As a result, United States statutes requiring certain formatting for unsolicited email are not applicable to PJ's Firehouse Foods, Inc.'s email messages.
Targeted Advertising: PJ's Firehouse Foods, Inc. may use Personal Information to target advertising to an individual. When an individual is using the Internet, PJ's Firehouse Foods, Inc. uses Technology Information to associate an individual with that person's Personal Information, and PJ's Firehouse Foods, Inc. attempts to show advertising for products and services in which the person has expressed an interest in the Surveys, indicated an interest by means of Technology Information, and otherwise. PJ's Firehouse Foods, Inc. may, at its discretion, target advertising by using email, direct mail, telephones, cell phones, and other means of communication to provide promotional offers.
Telemarketing: PJ's Firehouse Foods, Inc. may use Personal Information to advertise, directly or indirectly, to individuals using direct mail marketing or telemarketing using telephones and cell phones. You may have your telephone number or cell phone number listed on a state or federal do not call registry. By registering and using this Site, you are giving your express permission to the PJ's Firehouse Foods, Inc. and their agents or vendors the right to contact you by telephone or cell phone, including the use of automated, predictive, programmable, or similar ("robodialers") dialers or dialing software. Further, if you are residing outside the United States, by registering and using this Website, you acknowledge that the processing of your Personal Information may involve the transfer of such Personal Information from within or outside the European Economic Area (“EEA”) to countries within or outside the EEA whose data protection regulation may not be as stringent as that within the European Union. We may use Personal Information to provide the services you have requested, including services that display customized content and advertising.
Wireless Addresses: If the e-mail address you provide to PJ's Firehouse Foods, Inc. is a wireless e-mail address, you agree to receive messages at such address from PJ's Firehouse Foods, Inc. or its business associates (unless and until you have elected not to receive such messages by following the instructions in the unsubscribe portion of this policy). You understand that your wireless carrier's standard rates apply to these messages. You represent that you are the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges.
You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. We may also access the content of your account and wireless account with your carrier for the purpose of identifying and resolving technical problems and service-related complaints.
You may remove your information from PJ's Firehouse Foods, Inc.'s database. If you remove your information from PJ's Firehouse Foods, Inc.'s database, it will no longer be used by PJ's Firehouse Foods, Inc. for secondary purposes, or used by PJ's Firehouse Foods, Inc. to send promotional correspondence to you. You may remove your information by sending your request in writing via email to firstname.lastname@example.org or by sending "STOP", "END", "QUIT" to the SMS text message you have received.
Use of Technology Information: PJ's Firehouse Foods, Inc. may use Technology Information (1) to match a person's Personal Information and to make and improve profiles of individuals, and (2) to determine which areas of PJ's Firehouse Foods, Inc.'s websites are most frequently visited. This information helps PJ's Firehouse Foods, Inc. to better understand the online habits of individuals so that PJ's Firehouse Foods, Inc. can target advertising and promotions to them.
Profiles of Individuals: PJ's Firehouse Foods, Inc. may use Personal Information to make a profile of an individual. A profile can be created by combining Survey Information with other sources of Personal Information such as information obtained from public databases.
Storage of Personal Information: PJ's Firehouse Foods, Inc. stores the Personal Information in a database on its' computers. PJ's Firehouse Foods, Inc. computers have security measures (such as a firewall and password protections) in place to protect against the loss, misuse, and alteration of the information under PJ's Firehouse Foods, Inc.'s control. Notwithstanding such measures, PJ's Firehouse Foods, Inc. cannot guarantee that its security measures will prevent its computers from being illegally accessed, and the Personal Information on them stolen or altered.
Other Use of Personal Information: PJ's Firehouse Foods, Inc. may use your Personal Information in the following ways:
Third Party Offers: PJ's Firehouse Foods, Inc. may provide your Personal Information to third parties with whom they have a business relationship for the purposes of securing the services and products you have requested.
Marketing: PJ's Firehouse Foods, Inc. will use your Personal Information for any marketing and survey purpose on behalf of PJ's Firehouse Foods, Inc. and its affiliates and subsidiaries to send information to you about additional goods or services that may be of interest to you. In addition, PJ's Firehouse Foods, Inc. will disclose your Personal Information to third party agents and independent contractors to help us conduct our marketing and survey efforts including but not limited to direct marketing. You may have no relationship with these other companies.
Co-sponsored Contests, Sweepstakes and Offerings: PJ's Firehouse Foods, Inc. may provide a contest; sweepstake and other offering may be co-sponsored by another company. In those situations, the information we obtain from you in connection with such contest, sweepstake or offering may be shared with our co-sponsor. In those situations, our co-sponsors will have the right to use your information for their own purposes, in accordance with their own policies. If you do not wish for the information we obtain from you to be shared with our co-sponsor, then do not enter such contest, sweepstake or other offering or otherwise provide to us any Personal Information in connection with such contest, sweepstake or other offering. We are not responsible for how our co-sponsors may use your information.
Service Providers: PJ's Firehouse Foods, Inc. may use third parties to help operate our Website and deliver products and services, and may share your Personal Information with our affiliates, service providers and other third parties that provide products or services for or through this Website or for our business (such as Website or database hosting companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfillment companies, and other similar service providers that use such information on our behalf). Unless otherwise stated, these companies do not have any right to use the Personal Information we provide to them beyond what is necessary for them to assist us. When you conduct e-commerce with one of the e-commerce affiliates or service providers to which the Website may be linked, certain Personal Information such as your e-mail and home address may be collected by the service provider's server and made available to us.
Aggregate Statistics: PJ's Firehouse Foods, Inc. may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, our Website and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
Complying with Legal Process: PJ's Firehouse Foods, Inc. will use or disclose your Personal Information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with Company. PJ's Firehouse Foods, Inc. will use and disclose your Personal Information if we believe you will harm the property or rights of PJ's Firehouse Foods, Inc., its owners, or those of PJ's Firehouse Foods, Inc.’s other customers. Finally, we will use or disclose your Personal Information if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of PJ's Firehouse Foods, Inc.'s acceptable use policy, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.
Order Fulfillment: PJ's Firehouse Foods, Inc. will transfer your Personal Information to third parties when necessary to provide a product or service that you order from PJ's Firehouse Foods, Inc.'s website or when responding to offers provided by Company.
Data Summary: PJ's Firehouse Foods, Inc. may sell or transfer non-individualized information, such as summary or aggregated anonymous information about all persons or sub-groups of persons.
Privacy Practices of Third Parties
Advertiser cookies and web beacons: Advertising agencies, advertising networks, and other companies who place advertisements on the website and on the internet generally may use their own cookies, web beacons, and other technology to collect information about individuals. PJ's Firehouse Foods, Inc. does not control the use of such technology and PJ's Firehouse Foods, Inc. has no responsibility for the use of such technology to gather information about you.
Links: The websites and email messages sometimes contain hypertext links to the websites of third parties. PJ's Firehouse Foods, Inc. is not responsible for the privacy practices or the content of such other websites. Linked websites may contain links to websites maintained by third parties. Such links are provided for your convenience and reference only. PJ's Firehouse Foods, Inc. does not operate or control in any respect any information, software, products or services available on such third party websites. The inclusion of a link to a website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.
Affiliations/Merger/Sale: PJ's Firehouse Foods, Inc. further reserves the right to disclose, transfer or sell your Personal Information to companies who are affiliated with PJ's Firehouse Foods, Inc. in PJ's Firehouse Foods, Inc.'s sole discretion. If PJ's Firehouse Foods, Inc. changes ownership through an acquisition, merger, sale or other change of business status, it reserves the right to transfer or assign the right to use your Personal Information collected from the Website.
Foreign use of the Website: To the extent that you are accessing the Website while domiciled outside of the United States, you acknowledge that the Personal Information you are providing Company is collected and stored in the United States and therefore consent to the transfer of information to and storage of the information outside of your domiciled country and in the United States.
California User Consumer Rights: In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to email@example.com. For more information about protecting your privacy, you may wish to visit: http://www.ftc.gov. If you have questions about this policy, please contact us at firstname.lastname@example.org.
- Shipping & Delivery
SHIPPING AND DELIVERY
PJ's Firehouse Foods, Inc. offers Free Shipping of orders of $50.00 or more within the Continental U.S. PJ's Firehouse Foods, Inc. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, APO/FPO Address, Puerto Rico, Guam, and the US Virgin Islands. Additionally, PJ's Firehouse Foods, Inc. ships merchandise to international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
A $15 shipping surcharge will apply to Alaska and Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Applicable additional shipping charges will be added to all International orders. All orders will be shipped via USPS, UPS, or FedEx. Orders are processed daily Monday through Friday during normal business hours (9:00am - 4:00pm PT, except Saturday & Sunday and legal Holidays).
We attempt to process all orders within 24 hours of receipt subject to weekends, holiday schedules, and available inventory. USPS, UPS, and FedEx 2nd day and Overnight service is calculated from actual time of shipment in accordance with USPS, UPS, and FedEx terms and conditions and does not constitute time of delivery from time of order. A moderate Handling Charge is pre-adjusted into the total shipping costs.
Warehouse Direct shipping charges are calculated in the final step of an online order. Our product warehouse shipping charges are based on several factors which could include any, or all, of the following: shipped-to location, shipped-from location, package weight, number of products per package, maximum package weight for all products (in one box), breakdown of products ordered if exceeds maximum shipping weight. Our shipping charges are complexly based on each specific order.
Disclaimer: Descriptive, typographical, pricing, photography or omission errors may occur in our catalogs and/or this website. PJ's Firehouse Foods, Inc. reserves the right to correct these errors or withdraw the offer. Prices and availability are subject to change at any time without notice. It may be necessary for us to substitute an item with one of equal or greater value that may vary somewhat from our product description.
PJ's Firehouse Foods, Inc. will make every attempt to ship your package in a timely manner to the delivery address you provide us at the time you place your order. It is your sole responsibility to ensure that your delivery address is a valid and deliverable address. If notice is left by the carrier that your package was “undeliverable, no secure location available, etc.” it is your personal responsibility to either pick-up your package from the carrier at a specified time and date determined by you and the carrier, or to make arrangements for your package to be redelivered to you by the carrier.
Back-Orders: We make every effort to keep all items in stock. In the case of a back-order we will ship the item as soon as it becomes available at no extra shipping charge to you. We apologize in advance if the item you want is sold out or back-ordered.
International Orders: Orders going to International locations that include broker's fees and/or Duty, Taxes, GST, etc. will be billed to you directly by USPS, UPS, or FedEx. Taxes and duty/importation fees for International orders are the sole responsibility of the customer.
PJ's Firehouse Foods, Inc. can send jerky to almost every country via International Mail. Most countries' Customs Officers will allow PJ's Firehouse Foods, Inc. Jerky products entry because it is certified to be safe and wholesome by the United States Department of Agriculture (USDA).
The United Kingdom is sometimes enforcing a new European Union law.
Your package may be refused entry into your country, order at your own risk.
International Orders: Orders going to International locations that include broker's fees and/or Duty, Taxes, GST, etc. will be billed to you directly by USPS, UPS, or FedEx. Taxes and duty/importation fees for International orders are the sole responsibility of the customer.
PJ's Firehouse Foods, Inc. can send Jerky products to almost every country via International Mail. Most countries' Customs Officers will allow PJ's Firehouse Foods, Inc. Jerky products entry because it is certified to be safe and wholesome by the United States Department of Agriculture (USDA).
The United Kingdom is sometimes enforcing a new European Union law.
Your package may be refused entry into your country, order at your own risk.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. PJ's Firehouse Foods, Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
- Return Policy
It is our goal to to ensure that you are completely satisfied with all your purchases from our online store. If you are not totally satisfied with your purchase, please let us know.
For health and safety reasons, because jerky is a food product, all sales are final. If for any reason you are not satisfied, please email us at email@example.com with your concerns. We want all our customers to enjoy their purchase and will do what we can to resolve your specific concern.
It is your sole responsibility to ensure that your delivery address is a valid and deliverable address. If notice is left by the carrier that your package was “undeliverable, no secure location available, etc.” it is your personal responsibility to either pick-up your package from the carrier at a specified time and date determined by you and the carrier, or to make arrangements for your package to be redelivered to you by the carrier.
PJ's Firehouse Foods, Inc. will not be responsible for nor provide credit, exchange, or refund for packages that you failed to pick-up from the carrier after said notification had been provided or for packages that were "Undeliverable" due to an invalid delivery address, no secure location available, or any other specific reason.
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the packing list notifying the driver immediately. Refuse the delivery if any products are visibly damaged.
Please notify us immediately at firstname.lastname@example.org. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.
If a product appears to have a manufacturers defect, please contact our customer service by email at email@example.com for instructions. Do not return items to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturers defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box. Typically, we issue a pick up ticket to the delivery service for all defect returns.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not damaged.
Items returned to us AFTER 25 days and WITHOUT previously contacting us will NOT be eligible for credit, exchange or refund.
Customer is responsible for all shipping costs if seller is not at fault.
Address the return package to:
PJ's Firehouse Foods, Inc.
9310 53rd Street
Riverside, CA. 92509
- Store Hours
Our normal business hours are 9:00am - 4:00pm PT, except Saturday & Sunday and legal Holidays. Customer service is available at firstname.lastname@example.org
You may purchase merchandise from our Web site by using any one of the payment options listed in (link to Payment Options) or we will be happy to process your order quickly over the phone by calling our customer service at (951) 266-6292 - toll free (877) 209-5545 or to answer any questions you have.
PJ's Firehouse Foods, Inc. reserves the right to change its payment procedures at any time without prior notice to you.
VOID WHERE PROHIBITED
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. PJ's Firehouse Foods, Inc. reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
In the event of litigation both parties agree that the Law of the State of business registration of PJ's Firehouse Foods, Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
The Terms and Conditions constitute the entire agreement between you and PJ's Firehouse Foods, Inc. with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and PJ's Firehouse Foods, Inc. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by PJ's Firehouse Foods, Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.